We are Willowbrook Care Home, a care home incorporated in England and Wales. Our company number is 07070731 and our registered address is 363 Aldridge Road Birmingham B44 8BW.
We are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy.
What information does Willowbrook Care Home hold and how will we use it?
Information you give Willowbrook Care Home: You may give us information about you by completing enquiry forms on the website or by completing a job application form. The information you give us may include your name, email address, address/location and phone number, or any information submitted on a job application form.
We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We will retain this information for 3 months unless your job application is successful.
Information Willowbrook Care Home collects about you:
Willowbrook Care Home does not collect:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline
Information we receive from other sources:
We do not collect data from other sources.
We do not collect cookies.
Use Made of the Information
Willowbrook Care Home may use the information we receive and/or collect about you to:
Fulfil our obligations under any contract we have entered into with you or with a Service User you represent, and to provide you or the relevant Service User with information or services you or the Service User has requested
Willowbrook Care Home processes personal information for certain legitimate business purposes, which include some or all of the following:
Where the processing enables Willowbrook Care Home to enhance, modify, personalised or otherwise improve the website, its services or communications
To identify and prevent fraud
To enhance the security of Willowbrook Care Home’s network and information systems
To administer the website and carry out data analysis, troubleshooting and testing;
To determine the effectiveness of promotional campaigns and advertising
Where we are processing personal data, we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following webpage email@example.com. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
We do not use any information obtained from you for marketing purposes.
We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy)
without your prior consent, unless required to do so by law.
Third Party Sites
How Safe is your Information?
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.
Disclosure of your Information
We will not share your data with any third party and is for the use of Willowbrook Care Home only.
Where we Store your Personal Data
By submitting your personal data, you agree to this transfer, storing or processing. Willowbrook Care Home will
Your Rights in Respect of your Data
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via firstname.lastname@example.org
If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us via email@example.com We shall process your request to access your information within one month of receipt, or we’ll let you know within that timeframe if we need more information from you. We will process your request free of charge.
To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via firstname.lastname@example.org
If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner’s Office. Contact details for the ICO can be found at https://ico.org.uk/.
Note: All QCS Policies are reviewed annually, more frequently, or as necessary.